Shipping

Shipping Countries:

 

- United States（DO NOT Contain Alaska, Hawaii, APO/FPO addresses or P.O. Boxes)

- Canada

- United Kingdom

- France

- Germany

- Spain

- Italy

- Netherlands

Our shipping policy is applicable to all our shipping countries.

 

Shipping time & costs:

- United States

Standard Shipping (2-7 Business days) - $4.99 USD

Order Over $30 USD Free Shipping (2-7 Business days) - $0 USD

 

- Canada

Standard Shipping (3-7 Business days) - $9.99 CAD

Order Over $100 CAD Free Shipping (3-7 Business days) - $0 CAD

Please note: 

Currently, many areas are marked as remote by Canada Post, incurring additional shipping fees.

If your address falls in one of these areas, we will notify you by email. This may include the option to pay the additional fee or cancel your order.

We apologize for this situation and will continue to optimize our shipping solutions.

 

- Mexico

Standard Shipping (3-7 Business days) - $50 MXN

Order Over $560 MXN Free Shipping (3-7 Business days) -  $0 MXN

 

- United Kingdom

Standard Shipping (3-7 Business days) - £3.99 GBP

Order Over ￡30 GBP Free Shipping (3-7 Business days) -  £0 GBP

 

- Germany

Standard Shipping (2-8 Business days) - €3.99 EUR

Order Over €30 EUR Free Shipping (2-8 Business days) -  €0 EUR

 

- France, Spain, Italy, Netherlands

Standard Shipping (3-8 Business days) - €6.99 EUR

 

 

Sales Tax:

 

Sales Tax on the merchandise total is charged for items shipped to all states where sales taxes are applicable.

 

Why have I not received any order confirmation details?

 

Most times, this is because our customers have accidentally entered their email in wrong. Throughout the process, we send a couple of emails, including an order confirmation, a fulfillment notice, and a shipping notice.

 

If you believe you may have entered your email wrong please contact us and we will fix it for you as long as the order has not been processed.

 

Why is my tracking status saying delivered but I have not yet received my packaging?

 

Normally, your local Post Office will be able to find your package with their wonderful GPS system and the problem should be resolved within the next days. In this case you would need to contact your local Postal Office to make sure that packaging was not left there when no one was home to receive it or was left at your Parcel Locker, for example.

 

Disclaimers:

 

Amos does not hold responsibility for items that are shown as delivered in the tracking system but that the client reports as undelivered. Please contact the shipping company to locate the item or your local police to report the packaging's theft.

 

Amos does not hold or accept any responsibility for packages that have been stated as items lost, stolen, stuck in transit, or undelivered. We do not issue refunds or store credit for packages that the courier confirms as lost in transit or undelivered. Please contact your local postal service.

 

If you have any questions, send us an e-mail, the team will gladly help!

 

support@amos-sweets.com